Cancellation & Refund Policy

Last updated 23 October 2026

1. Try before you pay

Every new account gets 3 free listings, with no card needed, so you can see whether Voyselle suits your shop before you subscribe.

2. Cancelling

• You can cancel at any time in the app. Open your plan from the top bar, choose Manage billing and invoices, then cancel your plan.
• You keep your plan and any listings left in it until the end of the billing month you've already paid for.
• You won't be charged again after you cancel.
• When the paid month ends, your account goes back to the free tier.

3. When we don't give refunds

Because you can try Voyselle for free and cancel at any time, we don't give refunds:

• if you change your mind after a payment has gone through;
• for the rest of a billing month after you cancel;
• for listings you didn't use in a month.

4. When we do give refunds

• Billing mistakes. If you were charged twice, charged after you cancelled, or charged the wrong amount, we'll refund the mistaken charge.
• Problems on our side. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If Voyselle has a major failure, you're entitled to cancel and get a refund for the unused part of your billing month. If the problem is minor, we'll fix it within a reasonable time. If we can't, you can ask for a refund.
• If we close Voyselle. If we ever shut down the service, we'll refund the unused part of any billing month you've paid for.

Nothing in this policy limits your rights under the Australian Consumer Law, or any other rights you have by law that can't be excluded.

5. Changing plans

You can switch plans at any time from Manage billing and invoices. Stripe, our payment provider, works out any price difference for the rest of your billing month and shows it to you before you confirm.

6. How to ask for a refund

Email hello@voyselle.com from the address you use for Voyselle, and tell us what happened. We'll reply within 5 business days. Approved refunds go back to your original payment method and usually take 5 to 10 business days to appear, depending on your bank.

If you think a charge is wrong, please contact us before disputing it with your bank. It's usually the quickest way to sort it out.